Blinds Please Policies
Forgiveness Policy
For an additional fee, your order will be covered for measuring errors, no questions asked. Of course, we always stand behind our products.
If there is a defect or if it is our mistake, we will always remake your blind, at our expense. If you want to be absolutely sure your blind fits, choose our optional Forgiveness return policy for unprecedented coverage. The price of the Forgiveness Policy varies based on your order total. You will be able to view the price of your Forgiveness Policy on the checkout page, before you confirm your order. To benefit from our forgiveness policy, please notify Blinds Please of the measuring error within 30 days of delivery.
Forgiveness Policy example:
Return Policy
Because every Blinds Please blind, shade, and shutter is custom made to your specifications, we do not accept returns. Of course, we always stand behind our products. If we have made a mistake, or in the case of a defect, we will correct the error and/or provide a new blind at our expense. To benefit from our return policy, please notify Blinds Please of a mistake or defect within 30 days of delivery.
Please follow our measuring instructions carefully to ensure proper fit. In addition, due to variance in onscreen colors, we recommend ordering product swatches to ensure color accuracy.
Shipping Policy
Orders will be charged, based on the estimated Fed Ex cost, for shipping at the time of checkout. The shipping cost is determined for each order and can be reviewed after a product has been added to the Shopping Cart. You will have the opportunity to review shipping costs before placing your order.
The ship time provided for each order is an average. If multiple items are on an order we will ship the product as it is completed. Tracking information will be emailed to you once your order has left our manufacturing facilities.
Upon receipt of your order, please be sure to inspect boxes carefully and note any damage to the driver. If items are damaged please retain the boxes and please contact us immediately.
Color Match Policy
There may be a slight variation in color between swatch samples and product ordered. All variations are within industry standards and are due to different dye lots or the natural variance in the material. To ensure consistent color please order products for the same room on one order.
Privacy Policy
At blindsplease.com, we are committed to protecting your privacy. This privacy policy details our privacy practices, which includes:
- the information we collect about you when you use the site blindsplease.com
- how the information collected will be used or disclosed
- your rights regarding our collection and use of your personal information
We reserve the right to update our policies from time to time. Changes to the privacy policy will be posted on the website.
Use of "Cookies":
As with most e-commerce websites, blindsplease.com makes use of "cookies", which are small data files that are downloaded to your web browser when you visit blindsplease.com. Cookies enable us to store information about your visit to the website (such as your shopping cart) without you needing to create or login to a user account. We will never store personal information in these or use cookies in a manner which could be construed as malicious. You may disable cookies by turning them off in your browser, although you will be unable to perform some actions on the website, such as adding an item to the cart or checking out (to turn off cookies, read your browser's help information as each browser works differently).
Transaction Information:
You will be required to provide personal information when creating an account or making purchases on blindsplease.com. The required personal information for creating an account includes a personalized username and your e-mail address. Your personalized username, shipping address, billing address, e-mail address, and credit card information are required to make a purchase*.
Other Information:
We may also use information about visitors to blindsplease.com to:
- monitor consumer interest of our products and services
- troubleshoot technical problems
- protect against fraud or other criminal activity on our website
- notify you of product or service offerings we think may be of interest to you or inform you about special promotions**
- assist us in tailoring our product lines and services, to our customers' needs.
Blinds Please does not keep your credit card information on file in any way.
Communications with Blinds Please may be retained in order to improve our product assortment, customer service, site usability, or for other disclosed purposes. We may use provided information to send you updates, such as notifications of changes to the terms of our services or important information about our services and products**.
Blinds Please may disclose information about individual users to third parties who provide services to Blinds Please (such as FedEx) and who agree to maintain the confidentiality of such information in accordance with this Privacy Policy. These third parties provide a variety of services to Blinds Please , including, without limitation, fulfilling product orders, managing or hosting the Site, helping create new content and promotions for the Site, and sending or coordinating marketing communications to users who have consented to receive such materials. In situations where you have supplied your information, in connection with a question or request for information about a product or service offered by one of our business partners, we may also send the information you have supplied to the business partners that offer such products or services.
Blinds Please will disclose information about individual users to governmental or judicial authorities or law enforcement agencies, or to other individuals or entities in response to legal matter. Blinds Please may also share information in order to investigate, prevent, or take action regarding illegal activities or suspected fraud, or to enforce or apply the terms and conditions of our agreement.
In the event you delete your account from blindsplease.com, your account information will be removed from our database. However, if you have placed an order, the information related to that order (addresses, names, etc.) will still be preserved.
If Blinds Please is in an acquisition or merger with another company, Blinds Please may transfer personally-identifiable information about you to that company.
*You do not need to provide credit card information to receive your free swatch book.
**We will only notify you of new products/services if you choose "Allow Blinds Please to send me product updates" on the Create/Modify Account page.
Security
You can shop at www.blindsplease.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. In addition, blindsplease.com utilizes the latest in encryption and other security technologies such as SSL (Secure Sockets Layer)
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:
- 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
- Industry leading encryption hardware and software methods and security protocols to protect customer information.
- Compliance with the Payment Card Industry (PCI) Data Security Standard.
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy http://www.authorize.net/company/privacy/.
External Links
blindsplease.com provides links to Web sites maintained by third parties (such as FedEx.com). When you click on a link to a third party, you will be transferred out of our Web site and connected to their Web site. We exercise no control over third party sites, even though an affiliation exists between blindsplease.com and the third party Web site. Each linked site maintains its own independent privacy and data collection policies and procedures.
Terms and Modifications to Privacy Statement
By using blindsplease.com, you signify your agreement to the terms of our Privacy Policy. If you do not agree with these terms, you should not use the Site. Blinds Please may modify this privacy statement at any time. You are responsible for reviewing this Privacy Policy periodically to ensure that you are aware of any changes to it. Your continued use of the blindsplease.com indicates your acceptance to any changes to this Privacy Policy.
Your Rights
You have a right to know about the personal information that Blinds Please holds about you. You also have a right to correct, amend or delete such information if it is incorrect. You also have the option to subscribe/unsubscribe from Account information, which can be edited on the Create/Modify Account page.
Contact Details
If you have any questions about this Privacy Policy, the privacy practices of the Site, or if you want to exercise any of the rights that you are given under this Privacy Policy, you can contact us.
Last updated 9/4/2009 1:24 PM.