FREQUENTLY ASKED QUESTIONS
Q: What is your shipping and handling cost?
A: Orders will be charged for shipping at the time of checkout based on the estimated Fed Ex cost. The shipping cost is determined for each order and can be reviewed after a product has been added to the Shopping Cart. You will have the opportunity to review shipping costs before placing your order.
The ship time provided for each order is an average. If multiple items are on an order we will ship the product as it is completed. Tracking information will be emailed to you once your order has left our manufacturing facilities.
Upon receipt of your order, please be sure to inspect boxes carefully and note any damage to the driver. If items are damaged please retain the boxes and please contact us immediately.
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Q: What is your return policy?
A: We know that ordering custom blinds can sometimes be overwhelming. That's why we have designed everything from our swatch cards, how you place your order, and our Forgiveness Policy to be straightforward and customer friendly. We're here to make ordering blinds, shades, and shutters a pleasant experience!
However, because every Blinds Please blind, shade, and shutter is custom made to your specifications, we do not accept returns. Of course, we always stand behind our products. If we have made a mistake, or in the case of a defect, we will correct the error and/or provide a new blind at our expense. Please contact us within 30 days of receiving your order to discuss our error.
Want additional peace of mind when ordering? Our industry exclusive Forgiveness Policy has you covered! For a nominal fee, your order will be covered for measuring errors, no questions asked. If you want to be absolutely sure your blind will fit, choose our optional Forgiveness return policy for unprecedented coverage. Please notify Blinds Please of the measuring error and your Forgiveness Policy within 30 days of delivery.
For further details, read our Return and Forgiveness Policy.
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Q: What is your Forgiveness Policy?
A: Our exclusive Forgiveness Policy covers you against mistakes when measuring your windows and ordering your blinds, shades, and shutters. While we have created everything on our site, from our swatch cards to how you place your orders, to be easy to follow and customer friendly, for a nominal fee, our Forgiveness Policy adds additional coverage and peace of mind when ordering from Blinds Please.
For further details, please read our Return and Forgiveness Policy.
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Q: How long does it take to receive my order?
A: All orders are shipped via Fed Ex. On average delivery can be expected 5-7 days after your order has shipped. You will receive a Fed Ex tracking number via email once your order has shipped.
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Q: Do you charge sales tax?
A: There is no sales tax on orders shipped outside the state of Wisconsin. By law, orders shipped to an address in Wisconsin are subject to 5.5% sales tax.
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Q: How does your product compare to name brands like HunterDouglas, Smith and Noble, Bali, Graber and Levolor?
A: The quality of our products is equal or greater than these brand name products. We use the same or better components and raw materials as these companies use and our quality is very important to us. We also offer a limited lifetime warranty on every Blinds Please purchase.
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Q: Is it possible to change/cancel my order after I place it?
A: Once an order has been submitted you will not be able cancel or make any changes. However there are many points during the purchasing process that you will be able to review your order before you checkout. If you have any questions, please contact us before submitting your order.
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Q: What are my payment options?
A: We accept Visa, Master Card, American Express, and Discover. All credit card transactions are secured by Authorize.Net.
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Q: When will you charge my credit card?
A: We will authorize your credit card once your order has been submitted. Charges are finalized approximately 48 hours after your order has been submitted.
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Q: How secure are your online transactions?
A: Our online transactions are as secure as we can make them. We never store your credit card information, and we use the latest measures in online security, such as SSL (Secure Socket Layer) to encrypt your credit card information when placing your order.
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Q: Where do you ship?
A: We ship to all 50 states and Puerto Rico. Unfortunately, at this time, we are unable to ship internationally.
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Q: Will my personal information be given out to third parties such as other companies and/or advertisers?
A: Blinds Please may disclose information about individual users to third parties who provide services to Blinds Please (such as FedEx) and who agree to maintain the confidentiality of such information. Your information will not be shared with parties unrelated to filling your order. Please see our Privacy Policy for complete details.
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Q: Will I receive any sort of confirmation when I place my order?
A: You will receive an order confirmation immediately after placing your order. You will receive another email, including Fed Ex tracking information, once your order has shipped.
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Q: Can I check the status of my order online?
A: Yes, order status can be checked online by going to your Order History. You will also receive an order confirmation email, and a shipment confirmation email to keep you up-to-date on the status of your order.
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Q: Will I be notified when my order ships?
A: Yes, you will receive an email with Fed Ex tracking information once your order has shipped.
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Q: Can you send me a catalog?
A: In order to keep costs competitive and be friendly to the environment our products are available online only. All of our product categories are displayed in our Photo Gallery, and Product information pages highlight all product types available on our site. Order our swatch books for a complete collection of colors/styles available for each product type.
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Q: What is the difference between inside and outside mount?
A: The type of mount refers to the way you will hang your blind, shade, or shutter. On an inside mount, the blind fits within the window frame, creating a cleaner look. Note:Please do not take any deductions from your actual measurements for an inside mount. All necessary deductions will be taken at our factory. On an outside mount the blind is hung outside of the frame, overlapping the window opening and frames on each side. An outside mount is most commonly used on doors or windows with a small window depth. We recommend overlapping at least 1 1/2" on each side, however, you may vary the overlap depending on your desired look or fit constraints.
Please see our Measuring and Installation section for more detailed information.
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Q: Is there a minimum window depth for an inside mount?
A: Yes. The minimum window depth for each product varies. Please see the product specifications for your desired product or in the product specific measuring guides on our Measuring and Installation page.
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Q: Why is it recommended that some blinds be made as two blinds on one headrail?
A: Very large blinds are heavier than smaller blinds. For ease of lifting, it may be better to order two blinds on the same headrail. This is especially true of oversized faux wood and wood blinds.
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Q: If I want to order two or three blinds on 1 headrail, where can I put the lift and tilt controls? How can I specify this when I order?
A: Lift and tilt control locations can be placed on either the right or the left side of each of the individual blinds. Location preference is specified in our easy to use Customize & Buy section.
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Q: What is the top down/bottom up option? Is there extra cost involved?
A: The top down/bottom up option is available on and adds versatility to Cellular and Woven Wood shades. Shades can be lowered from the top, allowing light in while maintaining privacy, or raised from the bottom like a traditional shade.
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Q: What is the continuous loop option? Is there extra cost involved?
A: Dangling lift cords are neatly eliminated by a continuous loop secured by a cord guide. Helps evenly raise, lower, and position even the largest blinds or shades with the added safety benefit for children and pets. Available on wood blinds, woven wood shades, and cellular shades.
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Q: Do you have a glossary of terms?
A: Yes. Our glossary page contains a list of terms relevant to blinds, shades, and shutters.
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Q: How can I contact you?
A: Please email us at info@blindsplease.com or call 1-877-256-3074 from 8am to 6pm, Monday – Friday CST. If it is after hours you can leave us a message and we'll return your call or email the next business day.
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